FQA

1. Where do you ship from?

We ship from various global warehouses depending on the product. Shipping times vary from 7 to 15 business days, ensuring that you receive your items in a timely manner.

2. How can I track my order?

Once your order is shipped, you will receive a confirmation email containing tracking details. This allows you to monitor the progress of your shipment until it arrives at your designated address.

3. What is your return policy?

We accept returns within 15 days of delivery. To initiate a return, please contact us first before sending any items back. This ensures that we can provide you with the necessary instructions and facilitate the return process efficiently.

4. Do you offer customer support?

Yes, we provide customer support to assist you with any inquiries or issues you may have. You can reach us via our contact page or email us directly at support@livemonalisa.com

5. Can I cancel or change my order?

You can cancel or modify your order within 12 hours of purchase. This policy allows for flexibility in case you change your mind or need to make adjustments to your order shortly after placing it.